We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
WELCOME TO CLEVELAND IRON WORKS SUPPORT
Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.
CONSUMER CONTACTS:
For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada)
Fax 800-321-0552 or 216-916-3012
BUSINESS HOURS
SPECIAL HOURS: The office will be closed Tuesday, December 24th and Wednesday, December 25th for the holiday. We will resume normal business hours on Thursday, December 26th.
The office will also be closed on Wednesday, January 1st. We will resume normal business hours on Thursday, Janurary 2nd.
Thank you.
We are closed for standard United States holidays. Phones can turn off as early as 3:00 pm EST the business day prior to the holiday. All calls in the queue will be answered. Then the office reopens the next business day after the closure at 8:00 am EST. If it is during seasonal hours, then, unless listed below, phones will be monitored on Saturdays.
2024
Monday, January 1st - The New Year
Email us! We’d love to hear from you. Our Technical and Customer Service team tries to respond to all inquiries within one business day. Click here to fill-out the Contact Us form and submit an inquiry.
Call us! Our in-house teams are ready and waiting for you. During the cold season, we also increase our business hours to make sure we can talk to everyone who calls that day. Watch this page for update hours.
Need application support? Click here to find links to download to your phone and instructions.
Want parts lists? Our manuals have installation and usage instructions, plus parts lists. Click here for all available manuals and downloads.
Have a question? Click here to find Frequently Asked Questions with details from our Technical Service team.
